A clear framework for cancellations, billing questions, and refund review.关于取消、账单问题与退款审核的清晰说明。

Because 9ART provides business-facing strategy, marketing, consulting, and digital support services, refunds are evaluated based on the specific nature of the engagement, work already performed, and any written agreement between the parties.

If no separate written service agreement applies, this public policy serves as the general framework for cancellation and refund review.

由于 9ART 提供的是面向企业的策略、营销、咨询及数字支持服务，退款是否适用将根据具体合作性质、已完成工作以及双方书面约定综合评估。

如双方之间不存在单独的书面服务协议，则本公开政策作为取消与退款审核的一般依据。

Clients may request cancellation by contacting 9ART through the official email address or phone number listed on this website.

Cancellation requests should include enough information to identify the relevant project, invoice, or communication so that we can review the request efficiently.

客户可通过本网站列示的官方电子邮箱或电话号码联系 9ART 提出取消申请。

取消申请应提供足够信息，以便识别相关项目、账单或沟通记录，从而提高审核效率。

Refund requests may be considered when payment was made in error, duplicate charges occurred, or the relevant service has not yet begun and no meaningful project resources have been committed.

Refunds are generally not available for completed work, partially delivered work, third-party media spend, platform fees, or other external costs already incurred on behalf of the client.

如出现误付款、重复扣款，或相关服务尚未开始且未实际投入项目资源的情况，我们可能会考虑退款申请。

对于已完成工作、部分已交付工作、第三方媒体消耗、平台费用或其他已代客户发生的外部成本，通常不适用退款。

Once a request is received, 9ART will review the request in good faith and may ask for supporting details before making a decision.

If a refund is approved, the amount and timing will depend on the original payment method, applicable processing constraints, and any deductions for work already performed or costs already incurred.

收到申请后，9ART 将基于诚信原则进行审核，并可能在作出决定前要求补充相关材料。

如退款获批，具体金额与处理时间将取决于原支付方式、处理条件以及已完成工作或已发生成本的相应扣除情况。

For refund, cancellation, or billing questions, please contact 9ART directly using the official contact details shown on this page.

We aim to respond within a reasonable timeframe and provide a clear outcome based on the facts of each request.

如有退款、取消或账单相关问题，请通过本页显示的官方联系方式直接联系 9ART。

我们会在合理时间内回复，并根据每项申请的实际情况提供清晰处理结果。